Shipping policy

At Twelfth Commune, we believe great products are worth waiting for. Every order goes through a careful fulfillment and quality-check process to ensure the product you receive meets our standards before it reaches your doorstep.

Order Processing

Once your order is successfully placed, it enters our fulfillment process.

Orders are typically processed within 1–3 business days, during which products undergo inventory verification, packing, and quality checks before dispatch.

Orders placed on Sundays or public holidays will be processed on the next working day.

Please note that processing times may increase slightly during major sales, product launches, festive seasons, or periods of exceptionally high demand.

Shipping & Delivery Timeline

After dispatch, delivery timelines generally are:

Location	Estimated Delivery Time
Metro Cities	4–6 Business Days
Tier 2 & Tier 3 Cities	6–7 Business Days
Remote Locations	7–9 Business Days

In most cases, customers can expect to receive their orders within 5–9 business days from the date of purchase.

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, local restrictions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email.

Tracking information is generally activated within 24 hours of dispatch. In some cases, courier systems may take additional time to reflect the latest shipment status.

If you do not receive tracking information within 3 business days of placing your order, please contact us at:

twelfthcommune@gmail.com

Shipping Locations

Twelfth Commune currently ships across India.

At this time, we do not offer international shipping.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment is completed.

From time to time, Twelfth Commune may offer free shipping promotions, which will be clearly communicated on the website.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If an order cannot be delivered due to:

Incorrect address details
Incomplete address information
Incorrect phone number
Customer unavailability

additional shipping charges may apply for re-dispatch of the order.

Delayed Deliveries

While we work with trusted logistics partners to ensure timely delivery, certain situations may cause delays, including:

Extreme weather conditions
Public holidays
Natural disasters
Transportation disruptions
High seasonal order volumes
Courier service interruptions

Twelfth Commune shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.

Lost or Damaged Shipments

If your order arrives damaged or if you believe your shipment has been lost in transit, please contact us within 48 hours of delivery or expected delivery date.

Email: twelfthcommune@gmail.com

Our team will investigate the issue and work towards a suitable resolution.