Refund policy

At Twelfth Commune, we are committed to delivering premium-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our return, exchange, and refund policy below.

Our Zero-Waste Commitment

As a new and emerging brand, Twelfth Commune is deeply committed to sustainable practices and responsible inventory management. We care immensely about our customers and the quality of the apparel you receive. To minimize our environmental footprint and operate on a strict zero-waste model, we do not hold mass inventory, instead, every garment is meticulously made-to-order and crafted specifically for you only after your order is confirmed.

Because of this bespoke production process, we only process returns and full refunds for items that arrive damaged, defective, or incorrect.

However, customer satisfaction remains extremely important to us. If you believe you have received a product that is damaged, defective, or substantially different from what was ordered, you may submit a return request by emailing support@12thcommune.com within the applicable return window.

General Return Eligibility

We offer a 3-day return and exchange window from the date of delivery. To be eligible for a return or exchange, the product must:

Be unused, unworn, and unwashed.
Free from stains, perfumes, deodorants, or signs of use.
Have all original tags, neck labels, and packaging intact.
Be in the same condition as received.
Be accompanied by proof of purchase or order confirmation.

Returns or exchanges requested after 3 days of delivery may not be accepted.

To initiate a return or exchange request, please contact us at : support@12thcommune.com

Once approved, our team will provide further instructions regarding the return process. Products sent back without prior approval will not be accepted.

Please note that return requests may be declined if the product shows signs of wear, washing, alteration, misuse, damage caused after delivery, or if original tags and labels have been removed.

Size Exchanges

At Twelfth Commune, every garment is crafted exclusively upon order confirmation as part of our made-to-order, zero-waste production model. This approach enables us to minimize excess inventory, reduce material waste, and ensure that each piece is produced with care and purpose.

As each garment is made specifically for the customer, we are unable to offer returns, refunds, or exchanges for reasons including incorrect selection, personal preference, change of mind, or buyer's remorse.

However, we understand that sizing concerns may occasionally arise. As a customer-first brand, we may facilitate a size exchange subject to stock availability. Since we operate on a low-inventory, zero-waste manufacturing model, exchange requests will be reviewed on a case-by-case basis.

If you wish to request a size exchange, please email support@12thcommune.com with your order details, the reason for the exchange request, and any relevant photographs if requested by our team. Upon review and approval, we will provide further instructions and process the exchange subject to the availability of the requested size.

Please note that exchanged items must be:

Unused, unworn, and unwashed.
Free from stains, perfumes, deodorants, or signs of use.
Returned with all original hang tags, labels, and packaging intact.
Accompanied by proof of purchase or order confirmation.

The final approval of all size exchange requests remains at the sole discretion of Twelfth Commune and is subject to product condition and stock availability.

Ensuring the Right Fit Before You Order

We encourage customers to carefully review sizing information before placing an order. To help you select the most suitable size, we recommend:

Reviewing the Size Guide: Each product page includes a detailed size chart with garment measurements. Please compare these measurements with a similar garment you already own for the most accurate fit.
Taking Accurate Measurements: If you are uncertain about your size, use a measuring tape to compare your body measurements against the provided size chart.
Contacting Our Team for Assistance: If you require additional guidance regarding sizing, fit, garment measurements, or fabric characteristics, please contact our customer support team before placing your order. We will be happy to assist you in making an informed purchase decision.

By placing an order, you acknowledge that the selected size has been chosen based on the information provided and that the garment will be produced specifically for you.

Please note that this policy does not affect your rights in cases where a product is received damaged, defective, or incorrect. Such issues will be handled in accordance with the Damaged, Defective, or Incorrect Products section of this policy.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

A damaged product
A defective product
An incorrect product

You must notify us within 24 hours of delivery by emailing support@12thcommune.com along with clear photographs and your order details.

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

Claims submitted after 24 hours of delivery may not be eligible for resolution.

Non-Returnable Items

The following items are not eligible for return or exchange:

Products that have been worn, washed, altered, or damaged after delivery.
Products returned without original tags, neck labels, or packaging.
Products showing signs of use, stains, perfumes, deodorants, or washing.
Gift cards, if applicable.
Clearance, final sale, or promotional items unless received damaged or defective.
Minor colour, texture, or finish variations caused by lighting conditions, photography, or screen settings.

Refunds

Once the returned product is received and successfully inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to the original payment method within 3-4 business days.

Please note that banks, UPI providers, card issuers, and payment gateways may require additional processing time before the refunded amount reflects in your account.

If more than 7 business days have passed since your refund approval and you have not received your refund, please contact us at,

Email: support@12thcommune.com