Contact information

Get in Touch with 12thcommune

We’re here to help! Whether you need an update on your latest order or have a general question about our brand, please reach out to the appropriate department below so we can assist you as quickly as possible.

Customer Support & Order Issues

For shipping updates, order tracking, or assistance with an existing purchase, please contact our support team.

  • Email: support@12thcommune.com

  • Lost or Damaged Shipments: If your order arrives damaged or you believe it has been lost in transit, please email this address within 48 hours of the delivery (or expected delivery) date. Our team will investigate the issue immediately and work with you toward a suitable resolution.

General Inquiries & Policies

For general questions about Twelfth Commune, business inquiries, or questions regarding our Services, please reach out to our general inbox.

Hours of Operation

Our customer service team is available to assist you during the following hours:

  • Monday – Friday: 10:00 AM – 6:00 PM (IST)

(Please note: Inquiries received outside of these hours or over the weekend will be addressed on the next business day.)